Data Privacy Policy – Vyntrics AI

Your Privacy, Our Priority – Keeping Your Data Secure and Confidential

At Vyntrics AI, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This Data Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our AI-powered call automation services.

By using Vyntrics AI, you agree to the terms of this policy. If you do not agree, please discontinue the use of our services.

Google Sheets Data Handling

Vyntrics AI integrates with Google Sheets to enable users to manage personalized voice call campaigns using structured spreadsheet data.

a) Data Collection and Use

  • Data accessed: When users authorize Google OAuth, Vyntrics AI reads spreadsheet content such as customer names, phone numbers, appointment times, and other user-defined columns.

  • Data written: After calls are completed, Vyntrics AI writes back limited information such as call summaries, timestamps, and outcomes—only to the spreadsheet(s) the user has explicitly selected.

b) Purpose and Usage

  • Read and write access is used solely to support the creation, execution, and tracking of AI-powered call campaigns.

  • The application accesses only the data within sheets that users explicitly authorize, and only for the duration of the authorization.

c) User Control and Security

    • Users can disconnect the integration at any time through their Vyntrics AI dashboard. This revokes access and deletes all stored OAuth tokens.

    • Vyntrics AI does not share, sell, or transfer data to third parties.

    • All data is transmitted over encrypted HTTPS connections and stored using encryption at rest, in accordance with industry-standard security practices.

d) Data Retention and Deletion

  • Call summaries and related information are retained only for as long as required to support user campaigns.
  • Users can request full deletion of data collected or generated by Vyntrics AI at any time via their account settings.

e) Compliance with Google API Services User Data Policy

  • Vyntrics AI requests only the minimum necessary Google OAuth scopes for reading and writing user-approved spreadsheet content

  • The requested scopes and their purposes are disclosed in the OAuth consent screen.

  • This privacy policy is publicly available on our verified domain and reflects the actual use of Google user data.

  • Our platform complies with Google’s API Services User Data Policy, including clear data usage disclosure, limited scope access, and secure data handling practices.

1. Information We Collect

We may collect the following types of information to deliver and improve our services:

a) Personal Information

  • Customer Details: Name, phone number, email address, and business details.
  • Call Data: Call recordings, transcriptions, and metadata (date, time, duration).
  • Payment Information: Billing details for subscriptions and transactions.

b) Non-Personal Information

  • Device Information: IP addresses, browser type, operating system, and device identifiers.
  • Usage Data: Interaction data, including session logs and feature usage.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To automate and manage inbound and outbound calls.
  • Customer Support: To address inquiries and provide technical assistance.
  • Improvements: To enhance our platform through usage analytics.
  • Compliance: To meet legal obligations and respond to lawful requests.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with trusted third parties in the following circumstances:

  • Service Providers: Partners who help us deliver core services (e.g., cloud storage, payment processing).
  • Legal Requirements: When disclosure is necessary to comply with legal obligations or protect rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred.

4. Data Security

We implement robust security measures to protect your information, including:

  • Encryption: Data is encrypted in transit and at rest.
  • Access Control: Only authorized personnel can access sensitive data.
  • Regular Audits: Periodic security assessments and updates.

However, no method of transmission or storage is completely secure. We encourage you to safeguard your credentials and report any suspicious activity.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Upon request, we will delete or anonymize data, subject to legal and operational limitations.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your data.
  • Objection: Opt-out of certain data processing activities.

To exercise these rights, please contact us at info@vyntrics.com.

7. Children's Privacy

Vyntrics services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform.

9. Contact Us

If you have questions or concerns about our Data Privacy Policy or how we handle your information, please contact us:

  • Get in touch
  • Phone: +1 302 557 2051
  • Address: 1111B S Governors Ave STE 34116, Dover, Delaware, 19904, United States

Effective Date: October 8, 2024

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